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FAQ Common Issues and Solutions for COI Rejection
1. Why was my Certificate of Insurance (COI) rejected?
Answer: COIs can be rejected for several reasons, including:
• Missing or incomplete coverage details.
• Policy limits below the required thresholds.
• Expired insurance policies.
• Failure to provide complete wording listing the property management company as an additional insured.
• Lack of a waiver of subrogation.
2. What are common errors on a COI that lead to rejection?
Answer: Common errors include:
• Incorrect or missing policy numbers.
• Coverage term dates that do not span the service period.
• Failure to meet the required liability limits (e.g., $1M general liability).
• Missing endorsements for additional insured or waiver of subrogation.
• Typographical errors in company names or addresses.
3. How do I ensure my COI meets compliance requirements?
Answer:
• Provide your insurance agent with a copy of the COI compliance checklist from the vendor portal.
• Double-check that all required coverage types and limits are included (e.g., general liability, workers’ compensation, auto liability).
• Verify that the property management company is listed as additional insured (provide complete wording)
• Include endorsements for a waiver of subrogation.
• Ensure your business name matches the name registered in the vendor portal
4. How do I resubmit my COI after rejection?
Answer: Follow these steps
• Review the rejection reason listed in your portal’s notification center or email.
• Contact your insurance agent to make correction and send in for review.
• Track the status of your resubmission using the enrollment progress tracker.
5. What happens if I cannot meet the required insurance limits?
Answer: Speak with your insurance agent about options for increasing your coverage. Many insurance providers can temporarily adjust limits to meet specific contractual requirements.
6. What does “Additional Insured” mean, and why is it required?
Definition: Additional Insured refers to a person or organization added to your insurance policy, granting them coverage under the same terms as the primary insured.
Answer: Property management companies require this designation to protect themselves from liabilities that may arise during a vendor’s work. Make sure the complete additional insured wording is listed on the COI.
7. What is a “Waiver of Subrogation,” and why do I need it?
Definition: Waiver of Subrogation is a clause that prevents your insurance provider from recovering claims costs from the additional insured.
Answer: Many property management companies require this clause to avoid being held financially responsible for incidents covered by the vendor’s insurance. Ensure this clause is included in your policy and reflected on the COI.